Frequently Asked Questions

Where is my order shipping from?

We are located in Toronto, Ontario CANADA and can have weather delays during the winter months.

When will my order ship?

Normally 1-3 business days but how quickly your order ships depends on a variety of factors. We aim to get orders out quickly as we know you are excited to get baking and celebrating. Things like stock arrivals, winter weather and the current volume of orders we are processing can affect how quickly your order gets processed.

What is processing time?

It's the time from when your order is placed until it ships, the time needed to pull and pack your order for shipment. Processing times can vary depending on our current volume of orders and stock arrivals.

I just got my shipping notice, what's next?

Once you receive your shipping notice with tracking information your package will be picked up by Canada Post generally within 24-48 hours. Please allow some days for your tracking number to become active.

What carrier do you use for shipping?

We ship with the Canada Postal Service (Canada Post) at this time.

What are the shipping times?

Ontario-Quebec

Standard shipping: 2-4 business days

Rest of Canada

Standard shipping: 2-8 business days

USA

Standard Shipping No Tracking ( 5-8 business days )

Standard Shipping with Tracking ( 8-17 business days )

International

Standard shipping: 10+ business days

How will my order come packaged?

Items ship in boxes or bubble mailers depending on the products ordered. Items may also be grouped together in one bag to conserve the packaging and to work with the shipping packaging we use. Each item MAY NOT come packaged in its own bag. Items are packaged nicely and for safe shipping.

I received the wrong item(s) or is missing an item from my order, what do I do?

Well gosh, we are so sorry about that! Please contact us within 5 business days if you are missing anything or have an incorrect item in your order. If you are in Canada and you would like that item reshipped we will gladly send it out to you at our expense or you can choose to have a refund for the missing item. If you received the wrong items/order in some case we may ask you to ship back the item(s) that was incorrect. If you are located outside Canada, we will refund you for the missing item, or you may have it included in your next order.

What is your return policy?

We do not offer returns or exchanges for safety & health reasons. Since all of our products are used or can be used in food or beverage preparation ALL SALES ARE FINAL. If you return any items to us unauthorized you will not be refunded for the items or shipping.

View Return Policy for more details.

How do I register for an account?

You may register for an account during the checkout process, but you may also checkout as a guest. If you would like to create an account check the box labeled “Save this information for faster checkout next time” and proceed with checkout. You may also create an account by clicking on the “My Account” tab at the top of our website and filling out the “New Customer” information. This feature is great as it will keep track of your order history so if you love an item you've ordered you can easily access what it was from past orders.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Diners Club

Do you have a storefront?

At this time we are an online shop only.

Do you send coupons or have discount codes available?

Be the first to find out about current promotions by signing up for our newsletter or by following us on Instagram or Facebook

How will my order come packaged?

Items ship in boxes or bags mailers depending on the products you ordered. Items may also be grouped together in one bag to conserve on packaging and to work with the shipping packaging we use. Each item may not come packaged in its own bag. Items are packaged nicely and for safe shipping.

Out of Stock Products

If you purchased an item and we are out of stock we will issue a refund as soon as we process your order. Please allow these funds to be available from 1-10 business day.

Pre-Order Products

We offer some of the best products available in the market and we do offer a preorder option. When you buy a pre-order item you are agreeing to order this product and receive it when