Shipping policy

PROCESSING & SHIPPING
Continue reading below for important details. By completing checkout you have agreed that you have read and understand this page, our terms and policies, and any special shop update page. If you don't understand something please contact us BEFORE placing an order.

Where is my order shipping from?
We are located in Toronto, Ontario CANADA, and can have weather delays during the winter months.

What is processing time?
It's the time from when your order is placed until it ships, the time needed to pull and pack your order for shipment. Processing times can vary depending on our current volume of orders and stock arrivals.

VERY IMPORTANT CANADA POST NOTICE: many of our packages ship via the Canada Postal Service. The days shown on checkout DO NOT account for our processing time and are often not accurate or account for holidays, weather delays, etc. We are not able to edit this information which is why we list all the details here so you understand how processing and shipping work in our shop. It is your responsibility to contact us if you are on a tight deadline so we can let you know if we can get you your order in time.

When will my order ship?
Normally 1-3 business days but how quickly your order ships depends on a variety of factors. We aim to get orders out quickly as we know you are excited to get baking and celebrating. Things like stock arrivals, winter weather, and the current volume of orders we are processing can affect how quickly your order gets processed.

I just got my shipping notice, what's next?
Once you receive your shipping notice with tracking information your package will be picked up by Canada Post generally within 24-48 hours. Please allow some days for your tracking number to become active.

What carrier do you use for shipping?
We ship with the Canada Postal Service (Canada Post) at this time.

Will there be a tax on my order?
All sales made from an Ontario resident will be subject to a 13% state sales tax. (TAXES ARE INCLUDED ON ALL ORDERS)

ONTARIO-QUEBEC SHIPPING TIME FRAMES

Time frames are estimates once your order ships and do not include the processing time.

Express shipping: 2-4 business days

 

REST OF CANADA

Time frames are estimates once your order ships and do not include the processing time.

Shipping: 2-8 business days

 

USA SHIPPING TIME FRAMES


Time frames are estimates once your order ships and do not include the processing time.

Standard Shipping No Tracking ( 5-8 business days )

Standard Shipping with Tracking ( 8-17 business days )



INTERNATIONAL SHIPPING TIME FRAMES

Time frames are estimates once your order ships and do not include the processing time.

Standard shipping: 6-12 business days



NOTE: International orders may have duty and/or tax fees that are due when your order arrives depending on the country. This is your responsibility as the customer to be aware of the duties and taxes for your country.

IMPORTANT: We are not responsible for how long a package takes to arrive to you. We can only provide estimates and have no control over how fast a package takes to move through customs.

TAXES AND DUTIES
Import taxes, duties, and related customs fees may be charged once the package arrives in the destination country. These charges are determined by the customs office of the specific destination.

Payment of these fees and taxes is the responsibility of the recipient and will not be covered by us here at PinkAlmonds. For more details on charges, please contact your local customs office.

CUSTOMS REGULATIONS
You are responsible for checking local postal regulations for restricted items, as we cannot be held responsible for items that are not accepted in a specific country.