We do not offer returns or exchanges for safety & health reasons. Since all of our products are used or can be used in food or beverage preparation ALL SALES ARE FINAL. If you return any items to us unauthorized you will not be refunded for the items or shipping.
We work hard to source and produce quality products for you to use for your baking and party celebrations! Quality levels can vary slightly depending on the manufacturer. We strive to carry items that range from good to great! Due to a variety of variables we are not responsible for how a product works or the results you may get. Please ask additional questions before ordering if you have any concerns about an item or its performance. With baking supplies, there are many factors involved besides the item itself that can affect results including but not limited to; the recipe you are making, humidity, elevation, moisture, etc. We do use or have tested most items we carry, are avid bakers, and can in some cases share customers' experience with items. If you need more details than the product listing provides contact us and we'd be happy to try and assist you further.
Please make sure you understand the sizing of products before ordering. Dimensions are specified in each listing. Contact us if you have additional questions before making your purchase. Colors can vary slightly on items depending on the production batch and all device monitors show colors differently.
I received the wrong item(s) or am missing an item from my order, what do I do?
Please contact us within 5 business days if you are missing anything or have an incorrect item in your order. If you are in Canada and you would like that item reshipped we will gladly send it out to you at our expense (shipped first class mail) or you can choose to have a refund for the missing item. If you are located outside Canada, we will refund you for the missing item, or you may have it included in your next order.
PLEASE NOTE: We may ask for a photo to be taken to show us the order you received so we can see the error that was made. This helps us to see if 2 orders were mixed up so we can contact the other customer. For example, if 2 shipping labels were accidentally put on the wrong packages.
We must be contacted within 5 business days of you receiving your order if there is an issue with your shipment. Any notices sent to us after that time has lapsed will be handled on a case-by-case basis. If more than 30 days have passed from when you received your item, we are not able to make any corrections at that time.
• If a package is returned to us for any reason we will contact you. If there was a mistake in the address on our end we will reship your order at no cost to you.
• If it has been returned to us because you listed the wrong address at checkout or any other reason and you choose to have us resend it then there will be additional shipping charges to reship your order. Payment for reshipping must be received before we will reship your order.
• If you ask to cancel your order and it already has been shipped you will not be able to get a refund.
• If you receive your order and for some reason ship it back to us without contacting us first you will NOT be refunded for the items. For safety and health reasons we do not take items back as stated on our policies page which we ask all to read before ordering. All sales are final.
We reserve the right to cancel any order at any time.
Still, have questions? If there is an issue with your order or you have any concerns please email us at firstname.lastname@example.org Please include your name and order number so we can assist you more quickly!